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21dukes casino

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21Dukes Casino

21Dukes Casino - all recommended methods are appropriate for players

Taking a look at the payment portfolio, our experience at   pretty quickly shows that the provider already has a bit more experience in the background. It offers a variety of payment options, making it as easy as possible for each customer to process financial transactions. For example, players can choose between Mastercard and Visa credit cards, but Delta, Visa Elctron and Maestro are also available. If you do not have one of these cards, you can, for example, switch to Entropay, Paysafecard, Skrill, Neteller, Webmoney, bank transfer, Giropay or Sofortüberweisung. In principle, all methods are explicitly recommended here, with the exception of bank transfer, because for bank transfer credit can take several business days. The required minimum deposit amount is ten euros and the casino does not charge any fees for deposits.

If a payment is to be made, there are also several aspects to consider. For example, it is especially important that payments can only be made after the customer has received official identification. This is what it means to provide a copy of the ID, passport or other official documents. This is a legal requirement, compliance with which further emphasizes the seriousness of one's appearance. Clients must provide this proof for the first payout only, so that a shorter payout period can be expected for subsequent payouts. Important: Payouts from your account are always tied to your chosen deposit method. It should also be noted that the minimum payout amount is 20 euros. However, bank transfer is again an exception here, as it requires a payout of at least 100 euros.

21Dukes Casino: don't worry about money and data

With ElectraWorks Limited in the background, 21Dukes Casino is already providing strong evidence that players don't need to worry about fraud. The operator is highly visible and is certainly in the public eye. Possible fraudulent transactions will cause a wave and therefore are in no way in the interest of the provider. That said, the company is "armed" with an official gaming license. It was issued by the government of Gibraltar and certifies the casino that extensive checks and tests were conducted before issuing the license. It is reassuring to players: this control is still in place and under the jurisdiction of the country's Gambling Commissioner.

Further regulation is also guaranteed by independent bodies. These include eCOGRA and GLI, which are responsible for checking the random number generators and payout rates at the provider. Basically, the provider cannot provide additional proof that 21Dukes Casino is operating correctly. Also great: the data that is entered, such as when making payments or opening an account, is completely secure using SSL encryption. This means that unauthorized people have no access to the data because it is only transmitted in encrypted form. If there are also problems with their own gaming behavior, customers can count on GamCare's cooperation, through which professional assistance can be obtained.

21Dukes Casino: helpful, flexible and competent

From the looks of it, the casino takes its customer service responsibilities very seriously. At least that's our impression in 21Dukes Casino's test report, because the provider provides its players with a dedicated area with several communication options for customer support. First of all, all customers can take advantage of the frequently asked questions and help section, where you can find answers to numerous questions and topics. Often the solution to your own problem can already be found here, which saves a direct route to the staff. If that's not the case, it's best to use chat, which connects customers with a staff member within seconds. Unfortunately, in our experience at 21Dukes Casino, only English is spoken here, but the staff is always competent and friendly.

Overall, the customer service is well equipped with this, even if the lack of support from Australia for players from the Federal Republic is likely to be missed at one time or another.